Frequently Asked Questions
Everything you need to know about your Scarborough & Tweed experience.
What is the standard lead time for custom orders?
Most custom orders are processed and shipped within 7 to 10 business days. For high-volume corporate orders or specialized embroidery, lead times may vary based on quantity and complexity.
What is your return policy for personalized items?
Due to the custom nature of our products, personalized or logo-branded items cannot be returned or exchanged unless there is a manufacturing defect or an error in the customization process.
Do you offer international shipping?
Yes, we ship our premium gift collections worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country and total package weight.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For corporate accounts, we also offer the option to pay via purchase orders or wire transfers.
Can I request a sample before placing a bulk order?
Absolutely. We encourage clients to request samples to ensure satisfaction with product quality. Please contact our customer service team to arrange for a sample shipment.