Returns & Exchanges
At Scarborough & Tweed, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on non-customized items within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or phone with your order number and the details of the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your replacement item within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing